Refund policy

Refund & Return Policy
 
At Golden Shop, we sell DIY beads. Please read this policy before placing your order. This policy applies to orders placed on diybead.shop.
 
1. Damaged Parcels, Missing Items, or Orders Not Received
 
If your parcel arrives damaged, items are missing, or you have not received your order, please contact us via WhatsApp: +86 13637365520 within 7 days of delivery or the expected delivery date.
 
Please provide your order number and clear photos of the parcel, items, and packaging. We will review your case and, where appropriate, arrange a replacement or refund, including shipping costs.
 
2. Other Returns
 
For all other return requests, please contact us via WhatsApp: +86 13637365520 within 10 days of delivery.
 
To be eligible, items must be:
• Unopened, unused, and in the same condition as received
• In original packaging with all labels and accessories
• Accompanied by your order number 
For all other returns, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable.
 
We may refuse a return or issue only a partial refund if the bead patches have been opened, used, mixed, damaged after delivery, or are not in resalable condition.
 
3. Non-Returnable Items
 
The following items cannot be returned or refunded for change of mind, except where damaged, defective, or incorrect:
• Opened or used DIY bead patches / bead stickers
• Custom-made or personalized items

4. Refunds
 
Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method within 5–10 business days.
 
5. Contact Us
 
Store Name: Golden Shop
WhatsApp: +86 13637365520
Email: 2633192059@qq.com
Website: diybead.shop